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Customer Account Analyst II

Cardone Industries is hiring a Customer Account Analyst II to join our Finance team!  Ideal candidates will have a high level of attention to detail, superior Excel skills, and experience with big box retailers.

Education & Experience:

  • Bachelors Degree
  • 5-8 Years Related Experience


Technology:

  • Microsoft Office Suite
  • Basic SAP Skills



Duties and Responsibilities:

  • Reconcile a large number of chargebacks that come in monthly, identifying and classifying the charges after they have been remitted, and facilitating follow up with appropriate internal department for review, disputing invalid charges with the customer.
  • Heavy use of excel, utilizing functions such as if statements, VLOOKUP, and pivot tables, to reconcile large amounts of data on a daily basis.
  • Help provide monthly reporting packages on accounts receivable such as aging analysis, key performance indicators, and bad debt analysis.
  • Must be able to provide critical thinking and problem solving skills to provide solutions to complex situations that arise from customer deductions on a regular basis.
  • Provide monthly summaries on assigned accounts to executive management, and hold monthly meeting with Sales to review assigned accounts.
  • Help improve policy and procedure to maximize productivity and collections, and minimize bad debt.
  • Participate in cross-departmental continuous improvement projects as a member of the Credit team.
  • Build strong relationships with internal and external customers through phone, email, and face to face meetings.
  • Assist cash applications researching and resolving on-account balances and discrepancies.
  • Help maintain appropriate credit lines to assure accounts do not go over credit limits and to manage risk.
  • Manage monthly workflow of Accounts Receivable with many large "big box retailers"
  • Other duties as assigned
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