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Customer Service Representative

Since its beginning over 47 years ago, CARDONE has grown from six employees into the largest privately-held automotive parts remanufacturer in the world. Headquartered in Philadelphia, Pennsylvania, CARDONE now employs over 6,000 employees with additional facilities in California, Texas, Mexico and Canada.

Our Customer Service Representative position allows you to see how CARDONE operates at it's core! This is a great position to get your career started.

 

Duties and Responsibilities:

  • Answers questions and recommends corrective services to address customer complaints
  • Keys information into computer to obtain computerized records
  • Investigates overdue and damaged shipments or shortages in shipments for common carrier
  • Recommends to management improvements in product, packaging shipping methods and procedures to prevent future complaints of customer's bill
  • Examines pertinent information to determine accuracy of customer complaint and to determine responsibility for errors
  • Examines records such as orders, bills of lading, and related documents and correspondence, and converses or corresponds with customer and other company personnel such as billing, credit, sales service, or shipping, to obtain facts regarding customer complaint
  • Informs customer of unit prices,shipping date, anticipated delays, and any additional information needed by customer
  • Writes or types order form, or enters data into computer, to determine total cost for customer
  • Checks inventory control and notifies stock control departments of orders that would deplete stock
  • Routes orders to departments for filling and follows up on orders to ensure delivery by specified dates
  • May track,expedite and maintain R&R & CFA backlog units
  • Confers with production, sales, shipping, warehouse, or common carrier personnel to expedite or trace missing or delayed shipments
  • Other duties as assigned

 

Qualifications:

  • High School Diploma/GED-Yes
  • Experience-0-2 Years of Customer Service Experience
  • Team Player
  • Strong Customer Service Skills
  • Communication Skills
  • MS Outlook, Word, Excel
     


 

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