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Customer Service Representative

THE POSITION:

CARDONE Industries is seeking a highly skilled Customer Service Representative who is self-motivated with a passion for great service to join its Customer Service team. The Customer Service team, an arm of the Sales and Marketing division, works cross-functionally to provide support to both the internal sales team and externally directly with customers.

The Customer Service Rep must have outstanding communication, technical skills as well as committed to providing excellent customer service.

 

QUALIFICATIONS:

Experience: 1-3 years’ experience

Education:  Associates Degree

Skills: 

  • Excellent customer service and communication skills
  • Microsoft Office Suite
  • SAP, AS400
  • EDI Order Processing

 

Capabilities:

  • Excellent Communication Skills (Written and Oral)
  • Excellent Customer Service Skills
  • Problem Solving Skills
  • Decision Making Skills
  • Team Player
  • Time Management Skills 

RESPONSIBILITIES:

  • Greets customers warmly and ascertains reason for calling
  • Resolves customer complaints via phone, email, mail or social media
  • Assists with placement of orders
  • Answers questions and recommends corrective services to address internal or external customer complaints/EDI concerns.
  • Investigates overdue and damaged shipments or shortages in shipments for common carrier
  • Recommends improvements in product, packaging, shipping methods, and procedures to management, to prevent future complaints of similar nature
  • Examines records such as orders, bills of lading, and related documents and correspondence, and converses or corresponds with customers and other company personnel (billing, credit, sales service, or shipping) to obtain facts regarding customer complaints
  • Informs customers of unit prices, shipping date, anticipated delays, and any additional information needed by customer
  • Handles CFA Orders
  • Other duties as assigned
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